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Refund Policy

Last updated: 6 October 2026

1. What you pay for

UstaadSearch is free to use. Payments made through the Support Us page are voluntary contributions towards the cost of running the platform. They don't buy any feature, and your account works the same whether or not you contribute.

2. Asking for a refund

If you contributed by mistake, paid twice, or changed your mind, you can ask for a full refund within 14 days of the payment. Send a message through our contact page with the payment reference from your receipt email.

3. How refunds are paid

Refunds go back to the method you paid with (Raast, mobile wallet, card or bank account) through our payment partner. Once we approve a refund, it usually reaches you within 7–10 working days, depending on your bank or wallet provider.

4. Manual transfers

If you sent money directly to one of the bank or wallet accounts listed on the Support Us page, we can't match it to your account automatically. Contact us with the transfer details and we'll do our best to help.

5. Failed or duplicate payments

If money left your account but the payment shows as not completed, contact us with the reference shown on the payment page. We check every payment against our payment partner's records and will either confirm it or make sure it is returned.